Return Policy

Refund Options

We offer several methods of compensation for a returned item if the product is undamaged and the package is in suitable condition:

1. Replacement. We will replace the item with another one of better quality, different size, or color.

• Refund. We will return the cost of the item you spent to purchase.

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for CRCTC or for customers.

How to Return a Purchased Item

• To initiate a return, please email us at admin@crctc.org with your order number and details of the issue.
• Repackage the item in the original box and packaging.
• Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and confirm that your parcel is on its way back to us.

The address for returns is: CRCTC, 1405 SW Wynwood Ave, Portland Oregon 97225

The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

What Happens Next

We’ll send you an email as soon as we’ve received your return in its original condition and processed your return. If the item can be returned to stock you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.